Welcome to 1Win Kenya. Let's Talk About Your Data

Table of Contents

You’re here to bet, and we’re here to make sure your money and your information are safe. This policy is simple: We respect your privacy. We’ll tell you exactly what personal information we collect and why we need it, all while complying with Kenya’s Data Protection Act and strict anti-money laundering (AML) rules. By using 1win , you agree to these terms—it’s how we keep the platform fair and secure for everyone.

What Information Do We Actually Need?

We only collect data that is absolutely necessary to run the betting service, keep you safe, and follow the law.

Your Identity (The Essentials for Security)

We need this to confirm you are who you say you are (it's called KYC, or Know Your Customer) and to make sure you're legally old enough to bet.

Proof of You: Your Full Legal Name, Date of Birth, Gender, and your Kenyan National ID or Passport Number.
How We Contact You: Your Mobile Phone Number (which must match your M-Pesa or Airtel Money account), Email Address, and your Residential Address (usually confirmed via a utility bill).

Your Money Details (For Payouts and Tax)

We track your financial activity, but only to pay you correctly and follow tax law.

Your Betting History: Records of all your deposits, withdrawals, the bets you place, your winnings, and the mandatory 20% tax deductions (WHT).
Payment Source: The specific mobile number or bank account you use to fund your account.

How You Use the Platform (For Smooth Service)

This data helps us fix bugs and protect your account from bad actors.

Your Device Info: Your IP address, the type of phone or computer you use, and a unique identifier for your device (especially important if you use the 1Win mobile app).
Your Activity: When you log in, what pages you look at, and how you use promotions.

Why We Use Your Information (The "Why")

We don't use your data for arbitrary reasons. Every piece of information serves a clear legal or operational purpose:

Why We Use It	Why We Are Allowed To (Legal Reason)	What Data Is Involved
Creating Your Account & Payouts	We need this to fulfill our contract with you (our Terms & Conditions).	Identity, Contact, Transaction.
Stopping Fraud & Money Laundering	We are legally obligated by Kenyan law (AML, POCAMLA).	Identity, Financial, Technical.
Protecting Against Cheating	It's our right to protect our business and keep the game fair for everyone.	Technical, Usage, Identity.
Sending Promotions & Offers	Only if you give us your consent.	Contact, Usage.
Solving Disputes	Needed to legally defend ourselves or resolve any argument with you.	Transaction History, Correspondence.

A Note on Compliance

Kenyan law, especially concerning AML, requires us to verify your ID and monitor transactions. This is non-negotiable and requires us to keep your data for a certain time, even if you close your account.

We Never Sell Your Data. Period.

We are a betting company, not a data broker. We only share your personal details when absolutely necessary and under strict contracts:

To the Government: We must share data with the Betting Control and Licensing Board (BCLB), the Kenya Revenue Authority (KRA) for your tax deductions, and the Financial Reporting Centre (FRC) for anti-money laundering checks.
To Make Payments Work: We share essential transaction data with M-Pesa, Airtel Money, and banks so you can deposit and withdraw your winnings.
To Fight Fraud: We use specialized partners to cross-check your ID against fraud lists.
By Law: If a Kenyan court or government body legally forces us to disclose information.

Keeping Your Money and Data Safe

Your security is our top priority. We lock down your data using advanced methods:

Security Measures: We use encryption (SSL/TLS), strong firewalls, and strict access rules. Think of it like a digital vault—only employees who absolutely need the information to do their job can access it.

How Long We Keep Your Data (Data Retention)

We can't just delete your records instantly; the law prevents it.

The 7-Year Rule: We must retain your basic KYC and transaction records for a minimum of seven (7) years after you close your account. This is mandated by tax and AML laws.
Marketing: We delete your marketing preferences the moment you tell us to stop receiving emails.

Your Rights Under Kenyan Law

Under the Kenyan Data Protection Act, you have powerful rights over your data:

Your Right	What It Means for You
Right to Know	We must clearly tell you what data we collect and why (which we've done here!).
Right to Access	You can ask us for a copy of the personal data we hold about you (we respond within 30 days).
Right to Fix	You can ask us to correct any incorrect or incomplete information we have on file for you.
Right to Stop Marketing	You can object to us processing your data for marketing at any time.
Right to Erasure (The "Right to be Forgotten")	You can request to close and delete your account. BUT: We must legally keep your KYC/transaction data for the mandatory 7-year period (Tax/AML).
Right to Complain	If you think we've misused your data, you can file a formal complaint with the ODPC (Office of the Data Protection Commissioner) in Kenya.